How your call data is used

Every caller in this product is generated by AI. There is no real employee on the line, and no real company data is used in any scenario.

While a call is running, your microphone audio is sent to the AI voice provider so the conversation can happen. Text transcripts of both sides are captured. When you end the call, that transcript is sent to a separate model, along with the scenario’s correct answer, to produce your score and feedback.

Raw call audio is not stored. What is kept is your account identifier, which scenario you took, the text transcript, the evaluation, and timing and usage information used to control costs.

This is a training environment. Do not say real passwords, MFA codes, recovery codes, API keys, customer records, or anything confidential from your employer during a call.

To get a copy of your history or have it deleted, contact the person who invited you to the beta.