Practice real IT support calls.

Train with realistic AI-powered conversations, troubleshoot real-world IT problems, and get instant feedback before you face the real call.

Start simulationSee how it works
  • Runs in your browser
  • Speak, don't type
  • Scored the moment you hang up

How it works

One call, start to finish, in about eight minutes.

  1. Receive a realistic support call

    The phone rings. You get the caller's name and department — nothing about what is actually wrong.

  2. Talk naturally with the caller

    Speak out loud. Interrupt, get interrupted, and ask again when the answer is vague.

  3. Troubleshoot the issue

    Establish scope, ask what changed, form a hypothesis, and guide them to a safe fix.

  4. Get instant feedback

    A scored breakdown the moment you hang up, quoting what you said and naming what you missed.

What you practise

Simulated cases built on the problems that actually fill a service desk queue. Each one has a single authoritative cause, so what you learn holds up when you meet it for real.

Identity and access

  • Account lockouts
  • Password changes and cached credentials
  • MFA device replacement
  • New starter missing access

Everyday breakage

  • Outlook and Microsoft 365
  • Printers offline
  • Wi-Fi and VPN
  • Mapped drives and file sync

Judgement calls

  • Suspicious emails and phishing
  • Repeated MFA prompts
  • One user or a whole department
  • Explaining it without the jargon

Built for real support confidence

For people moving into service desk work, and for anyone who has read the theory but never had to say it out loud to a stranger.

Natural conversation
The AI caller responds like a real user, not a quiz. It answers the question you actually asked and holds back what you have not thought to ask for.
Practical troubleshooting
Learn to ask the right questions early, establish scope, and isolate a cause instead of guessing at fixes.
Communication
Practise explaining a technical step to someone who does not know the words for any of it, while they are already frustrated.
Instant feedback
Review what went well and where to improve, against the same criteria a team leader would use listening back to the call.

One call, end to end

The phone rings, you talk it through, and you find out how you did.

  1. Incoming call

    TB

    Taylor Brooks

    Operations

    “My laptop won’t connect to the office Wi-Fi.”

  2. Live conversation

    • Taylor

      My laptop won't connect to the office Wi-Fi. It worked yesterday.

    • You

      Thanks Taylor. Is it just you, or are colleagues near you having the same trouble?

    • Taylor

      Just me, I think. Everyone else seems fine.

    • You

      Has anything changed on the laptop since yesterday — updates, a new password?

  3. Call result

    Scored against the criteria a team leader would use listening back to the call.

    Communication
    13/15
    Troubleshooting
    21/25
    Security
    19/20
    Efficiency
    8/10

Ready for your next call?

Practise before the real support ticket lands on your desk.

Start simulation